Call Details Header

The top header section contains the following information : call number, priority, status, status date, class, problem, resource assigned to the call, assigned date, resource that entered the call, entered date, bring forward date, follow up requirement, and reference.

Locations

This section shows the civic addresses assigned to the call in the Tempest Calls for Service program.

• To view details about a location press the address link. The Property Details page appears.
• To view the location on a map, press the map button. The property is shown in the map application you configured on the Settings page.

Details

This section shows the free form description as entered on the Location/Call tab of the Call Details screen in the Tempest Calls for Service program.

Requestor

This section shows the name and contact information of the person who requested the call as defined on the Requestor tab of the Call Details screen in the Tempest Calls for Service program. If phone and SMS links are enabled, the phone number can be clicked to call or send an SMS text to the owner. Phone and SMS links are configured on the Settings page.

Activities

If your site uses activities to track final reads and changeouts for utility meters, this section shows UTILITY - COLLECT FINAL READ INFORMATION and UTILITY - COLLECT METER CHANGEOUT INFORMATION activities for the call. These activities are assigned to calls that are created for meters that need to be turned off (final read) or replaced (meter changeout) on utility accounts in the Tempest Utility Billing system.

Each activity shows utility account and meter information for the meters they are assigned to and allows you to enter meter details as part of the process of turning off or replacing a meter.

For each activity, under Attributes:

1. Enter the required details.
2. Press Save.

Workflow

This section allows you to view, add, edit, and delete workflow. Workflow allows you to track call status and information during the life cycle of a call.

• To add workflow to the call:
  1. Press Add. The Select Type list appears.
  2. Press Select Type and, from the list, press the workflow item to add:
     • ASSIGN: select a resource that is active in the workgroup assigned to the call and enter any relevant comments. You may be able to type a free form name if allowed in the Tempest Calls for Service Configuration program.

       The call status is changed to ASSIGNED.

     • CANCEL: enter any relevant comments for cancelling the call.

       The call status is changed to CANCELLED.

     • COMPLETE: enter any relevant comments for completing the call.

       The call status is changed to COMPLETED.If the call has been configured in the Tempest Call Maintenance program to repeat, the Re-issue this call now pop-up appears. Do the following:

       1. To change the default Workorder Generate Date, in the box, set the date. The default date is the current date plus the repeat frequency. For example, if today's date is April 1 and the repeat frequency is weekly, the date will be set to April 8 - one week later. The workorder generate date indicates the date on which you plan to print the workorder.
       2. To change the Detailed Description, in the box, enter your description. The default description is the description from the completed call that was re-issued.
       3. Press Yes.
     • CORRESPONDENCE: select a resource that is active in the workgroup assigned to the call, enter an internal file or document number if applicable, and enter any relevant comments. You may be able to type a free form name if allowed in the Tempest Calls for Service Configuration program.
     • NOTE: enter any relevant comments you want to add as notes to the call.
     • NOTIFY REQUESTOR: enter any relevant comments for the call requestor.
  3. Press Save.
• To attach a file to a workflow item, next to the workflow item, press the camera icon . Depending on your device and its settings, you may be presented with options to complete the action or the camera application on the device may be opened automatically for you to take a picture.
• To remove an attached file:
• Next to the file name:
  1. Press the delete icon . A confirmation message appears.
  2. Press Delete.
• To delete workflow:
  1. Next to each workflow item to delete, press Keep. The flip switch updates to Delete.
  2. Press Save.

Notes:

• You can only add and edit ASSIGN, CANCEL, COMPLETE, CORRESPONDENCE, NOTE, and NOTIFY REQUESTOR workflow items.
• If a call’s status is CANCELLED, COMPLETE, or TRANSFERRED OUT, then you can only create NOTE, NOTIFY REQUESTOR, and CORRESPONDENCE workflow items
• A call's status is updated when ASSIGN, CANCEL, and COMPLETE workflow items are added. Deleting these workflow items resets the call to it's prior status.
• Workflow items become read-only and cannot be edited after a defined period of time. This is configured for your site when the Mobile Dashboard application is set up. This is intended to limit editing in the field to the items added during your shift. Workflow can still be edited using the Tempest Calls for Service program.

Attachments

This section allows you to view attachments added to calls. You can view the attachments but not add, edit or delete them.

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